Telephone Features

See who is calling before you answer the phone. 

Monthly Charge: $4.00

How it works:

When you receive a call, the name and number of the person calling you is shown on your Caller ID display screen.

How to use:

When you receive a call, wait until your telephone completes the first ringing signal. The telephone number calling you – and the
name associated with that number – will automatically appear on your display screen. If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up.

Notes:

• Subscription to Calling Party Identity requires the purchase of a display telephone or an add-on display unit.
• If the letter “P” or “Private” appears on your screen, the caller may have blocked the display of their number by pressing *67 (or dialing 1167 on a rotary phone) before placing the call. You can choose whether or not to answer the call.
• If “unknown name,” “unknown number,” “out of area,” or “O” appears, the caller is in an area that does not support Calling Number services.

Let your calls follow you to another number.

Monthly Charge: 75¢

How it works: You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls.

To “turn on” the service: Lift the handset and listen for the dial tone.

Press *72. (On a rotary phone, dial 1172.) Listen for dial tone. Dial the number where you want your calls forwarded. When the phone is answered, your Call Forward is in effect.

If the line is busy, or there’s no answer: Hang up. Within two minutes, repeat the steps above. You’ll hear a confirmation tone, letting you know your Call Forward is now working.

To “turn off” the service: Lift the handset and listen for the dial tone. Press *73. (On a rotary phone, dial 1173.) Listen for the confirmation tone, then hang up. Your Call Forward is now “off,” and calls will ring normally on your phone.

To change the “forward to” number: Turn off Call Forward. Repeat the steps above to turn on Call Forward, entering the new “forward to” number.

Note: Dial the number exactly if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number,
dial “1” plus area code. If you have speed calling, you may dial one of your codes instead.

Call Forward Remote Access

You’ll know when another caller is trying to reach you. 

Monthly Charge: 75¢

How it works: You can use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling hears normal ringing.

To answer a waiting call: When you’re on the phone, a special tone tells you a second call is waiting. Simply press and quickly release the “switchhook” on your telephone. Your first caller is automatically placed on hold while you’re connected with the second caller.

If you choose not to answer the incoming call: You’ll hear a special tone to remind you of the waiting call.

To alternate between callers: Simply press and quickly release the “switchhook.” While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

To end either call: Hang up and your phone will then ring. When you answer, you’ll be connected with the remaining caller.

Distinctive Ringing/Call Waiting

Easily dial your last caller – even if you didn’t answer. 

Monthly Charge: $2.00

How it works:

If you couldn’t get to the phone in time, you can still find out who called. Return the call by dialing a simple code.

How to use:

Lift the handset and listen for a normal dial tone. If you were already on the phone and ignored a call waiting tone, press and quickly release the “switchhook.”

Press *69. (On a rotary phone, dial 1169.) Your call will go through like a normal call.

If the line is busy: Hang up. Your phone will keep trying the line for up to 30 minutes. A special callback ring alerts you if the line becomes free. (Some phones ring normally.) Lift the handset to automatically place the call.

To cancel your Call Return request:

Press *89. (On a rotary phone, dial 1189.) Listen for the confirmation tone or announcement. Hang up.

Notes:

• The “switchhook” is a button the handset pushes down when you hang up the phone. Some telephones have a Link or a Flash key you can press instead.

• In some areas, after you dial *69, a recorded voice will give you the phone number of the call you missed and ask if you want to use the Call Return feature. Just follow the voice instructions.

• Does not work on 800 numbers, 900 numbers, outside the specified service area, or lines where Call Forward and some other call services have been activated.

The least expensive way to identify another person or name. Perfect for teenagers or roommates.
Monthly charge: 50¢

Get through to busy numbers as soon as they are free. 

Monthly Charge: $2.00

How it works: You can save time dialing busy numbers over and over. Your phone rings you as soon as the line is free and automatically connects you.

How to use: When you hear a busy signal, press and release the “switchhook.” Listen for a special tone. If you’ve already hung up, lift the handset and listen for a normal dial tone.

Press *66. (On a rotary phone, dial 1166.) If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
A special callback ring alerts you if the line becomes free. (Some phones ring normally.) Lift the handset to automatically place the call.

To cancel your Callback request: Depress the “switchhook” and release. Listen for a special dial tone. If you’ve already hung up, lift the handset and listen for a normal dial tone.

Press *86. (On a rotary phone, dial 1186.) Listen for the confirmation tone or announcement. Hang up.

Notes: 

• To start the 30-minute clock, repeat the steps under “How to use.”
• Automatic Callback can check as many as 31 busy lines at once for you. To know which call is being completed, you must subscribe to a Calling Number service.
• Does not work on 800 numbers, 900 numbers, numbers outside the specified service area or lines where Call Forward and some other call services have been activated.
• The “switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or a Flash key you can press instead.

Control the types of calls placed from your phone, including long distance toll. Restrict calls on a per call or bulk basis with account code assignments.

Monthly charge $5.00. 

Know who the call is for – as soon as it rings!

Monthly Charge: $3.00

To use: When someone dials your main telephone number, you’ll hear normal ringing (one long ring). When someone dials the other telephone number, you’ll hear a special ring that identifies that number (such as two short rings). Wait until the full ring pattern is complete before answering. You’ll know whether the call is for you – and how you should greet the caller.

If you also have Call Waiting:
If someone dials your main number while you’re on the phone, you’ll hear a normal Call Waiting tone. If someone dials the other number, you’ll hear a special Call Waiting tone that identifies that particular number (such as two short tones).

Note: Only one conversation can be held at a time. Although you have more than one telephone number, you still have just one line.

Talk with two people in different places at the same time. 

Monthly Charge: 75¢

How it works: Add a third person to your phone call. It’s easy to coordinate family schedules or hold a telephone conference with business colleagues.

To add a third person to the call: Press and quickly release the “switchhook” to place the first person on hold. Listen for the dial tone. Dial the third person’s phone number. (If you have speed calling, you may dial one of your codes instead.) When the third person answers, you can talk privately before making it a three-way conversation. To make the three-way connection, press and quickly release the “switchhook.” You can now
talk with both people at the same time.

To cancel the three-way connection: If the third person did not answer or you wish to disconnect them, press and quickly release
the “switchhook.” You’ll be reconnected to the person holding. Or if either of the two people hang up, you can continue talking with
the remaining person.

To end the call completely: Simply hang up.

Note:

The “switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you
can press instead.

Easily transfer a call to someone else.

Monthly Charge: $1.25

How it works: You can transfer a call to another number or add a third person to a call. When you’re ready to hang up, the other two people can continue their conversation.

To transfer a call: Press and quickly release the “switchhook” to place the person you are talking with on hold. Listen for the dial tone.
Dial the third person’s phone number. (If you have speed calling, you may dial one of your codes instead.) When the third person answers, you can talk privately before making it a three-way conversation. To complete the transfer, press and quickly release the “switchhook.” You can now talk with both people at the same time. Hang up. The other two people can continue their conversation.

To cancel the transfer: You can cancel the transfer at any time – if the third person did not answer, you received a busy signal or recording, or you wish to cancel the transfer after talking to the third person. Press and release the “switchhook” twice. You’ll be
reconnected to the person holding.

Notes: 

• Any chargeable or long distance calls you place for the transfer or three-way conversation will be billed to your number.
• The “switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

Quickly dial up to eight of your most frequently called numbers. 

Monthly Charge: 75¢

How it works: You can enter up to eight telephone numbers local or long distance – into your Speed Calling list. Then you can reach those people by dialing just one digit.

To program your Speed Calling list: Lift the handset and listen for the dial tone. Press *74. (On a rotary phone, dial 1174.) Listen for the dial tone. Dial a one-digit speed code. (Choose any number 2 through 9.) Dial the telephone number you wish to assign to that speed code. (For long distance calls, be sure to include the “1” plus the area code.)

Press the # key. (On a rotary phone, wait four seconds after dialing.) Listen for the confirmation tone.

To call someone on your Speed Calling list: Lift the handset and listen for the dial tone. Dial the one-digit speed code, then press the #
key. (On a rotary phone, wait four seconds after dialing.)

To change your Speed Calling list: Lift the handset and listen for the dial tone. Press *74. (On a rotary phone, dial 1174.) Listen for the dial tone. Dial the one-digit speed code you wish to change. Listen for the cancellation tone, then the dial tone. Follow the steps above to program your Speed Calling list.

Speed Calling 30

Take control of your phone by managing calls coming into your home. This feature may be administered from your home telephone or by Web Portal.

Monthly Charge:

Privacy Control FREE
Do Not Disturb $3.00 per month

How it works: The Privacy Control service selectively intercepts telemarketers, unknown callers and callers who have their number blocked from displaying on Caller ID.

The Do Not Disturb service allows you to designate quiet times where callers will be blocked from calling you unless they have a 4 digit PIN override access number. Great for those who work third shift or odd hours!

A user guide is available here or a copy can be requested by contacting one of our customer service representatives at
573-386-2241.

One number, one service, zero missed calls! 

Monthly Charge: $5.00

Tired of missing calls? Wish your home and office calls could go where you go? They can. With Single Number Service, callers can reach
you wherever you are by dialing just one number.

How it works:

Give friends or clients ONE number to call – that number can ring you at up to SIX other numbers – cell phone, office, vacation spot, you name it!

You decide when and how it works – set it to call different phone numbers all at once, one by one, and in any order you choose.

Simple set up – our easy-to-use wizard will help you set up and manage your Single Number Service settings.

Manage your settings anytime or anywhere via phone, PC desktop or over the Web.

Kingdom Voice Mail is a full-feature, state-of-the-art messaging service. Choose between four packages of features and options that will put you in control of your communications. No special equipment is required.

Learn more about our voice mail services and plans here.

You can choose not to have your number published in the telephone directory or given out through directory assistance.
Monthly charge 75¢

Turn your phone into a home communications system.

No Charge

How it works:

Use your phone to talk with someone in another part of the house, garage, workshop, or barn–wherever there is an extension.

To use:

Lift the handset and listen for the dial tone. Dial your own phone number. You’ll hear a confirmation tone or a recorded message
indicating that you’ve dialed your own number. Hang up. Listen for the phone to ring. You’ll hear a special ring for the revertive call. The phone will stop ringing when someone picks up an extension. Lift the handset and you’ll be connected.

Note: Call Waiting and Call Forward Busy will not function when using this feature.

Identify harassing callers. Call the business office for details about establishing this service.

Monthly Charge: $3.50

How it works:

When you receive a harassing call, you can dial a simple code to trace the source of that call.

How to use: When you get a nuisance call, press and quickly release the “switch hook.” Listen for a special dial tone.

If you’ve already hung up, just lift the hand set again and listen for a normal dial tone.

Press *57. (On a rotary phone dial 1157.)

Listen for a confirmation announcement that the last call has been traced.

Hang up.

Traced information is recorded at your local telephone company and will be provided to a law enforcement agency after the appropriate legal authorization has been obtained. Under the Communications Assistance for Law Enforcement Act (CALEA) “Appropriate Legal Authorization” shall include and be limited to:

A court order signed by a judge or magistrate authorizing or approving the interception; and emergency situations, pursuant to 18USC, Sec.2518 (7), or any other relevant federal or state statute (re: Missouri Statutes Chapter 542,sections 542.400 – 542.422).

Please call our office for more information.

Notes:

• The “switchhook” is the button the hand set pushes down when you hang up the phone.Some telephones have a Link or a Flash key you can press instead.
• Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call or hear a Call Waiting tone first, you will trace the wrong call.

Decide which calls you’ll take.

Monthly Charge: $2.00

How it works: You can program your phone to accept only calls from a special list of people. When your service is “turned on,” all others will hear an announcement that you’re not accepting calls at this time.

To “turn on” this service: Lift the handset and listen for the dial tone. Press *64. (On a rotary phone, dial 1164.) Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list: Press #01#. (On a rotary phone, dial 1201).

To hear the phone numbers on your list:Dial 1. After the list is read, voice instructions will follow.

To add a number to your list: Press #. (On a rotary phone, dial 12.) Follow the voice instructions you’ll hear. You ca nstore up to 31 phone numbers on your list.

To remove a number from your list: Press *. (On a rotary phone dial 11.) Follow the voice instructions to remove any or all of those numbers.

To hear instructions again: Dial 0.

Notes:

• You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
• The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Fo-warding, Selective Call Rejection, and similar services.

Don’t let unwanted calls disturb you.

Monthly Charge: $2.00

How it works:
You can program your phone to reject calls from any number you place in the rejection list. When your service is turned “on,” any callers in this list will hear an announcement that you are not accepting calls at this time. All other calls will ring through as usual.

How to use: Lift the handset and listen for the dial tone.Press *60. (On a rotary phone, dial 1160.) Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your list: Press #01#. (On a rotary phone, dial 1201.)

To hear phone numbers on your list: Dial 1. After the list is read, voice instructions will follow.

To add a number from your list: Press #. (On a rotary phone, dial 12.)Follow the voice instructions. You can store up to 31 phone numbers on your rejection list.

To remove a number from your list: Press *. (On a rotary phone, dial 11.) Follow the voice instructions to remove any or all of those numbers from your rejection list.

To hear instructions again: Dial 0.

Notes:

• You will not be notified when or how many calls have been rejected.
• You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
• The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Acceptance, Selective Call Forwarding and similar services.

Refuse calls from those who have blocked their numbers.

Monthly Charge: $2.00

How it works: When you’ve turned this service “on” any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls – and they should remove blocking and call back. All other calls will ring through as usual.

To “turn on” service: Lift the handset and listen for the dial tone.Press *77. (On a rotary phone, dial 1177.) Listen for an announcement. Hang up.

To “turn off” service: Press *87. (On a rotary phone, dial 1187.) Listen for an announcement. Hang up.

Note:

• You will not be notified when or how many calls have been rejected.

Be prepared for emergency situations.

Monthly charge: 50¢

How it works:
Help is not far away – even when you can’t dial the phone. Your telephone can automatically dial an emergency number for you.

To use:
Lift the handset.The designated number is automatically dialed. This number is:_________________________________________

Note:

• You must select the telephone number to be dialed when you sign up for Automatic Line service. To change this number, contact your local telephone company.