If you are having issues with your provider that involve the Affordable Connectivity Program (ACP) you may want to file an informal consumer complaint with the FCC. If your issue is a billing and service issue, the FCC will serve your complaint on your provider. Your provider has 30 days to send a response to your complaint. The FCC encourages you to contact your provider to attempt to resolve your issue prior to filing a complaint. To proceed with filing a complaint with the FCC, please go to consumercomplaints.fcc.gov or call the ACP helpline at 877-384-2575.
Delinquent households that have not paid their monthly service fee for more than 30 consecutive days, will have their service downgraded to the lowest available service tier. They will remain at that service tier until their payments are current and they request to be returned to their original tier.
Having received and understand the disclosures above, I affirmatively consent to apply or transfer my Affordable Connectivity Program benefit to the internet service received from Kingdom Telephone Company.