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Multifunctional Worker

Kingdom Telephone Company is seeking a highly motivated and energetic individual focused on quality customer service to join our team to fill the position of Multifunctional Worker.

General Summary
A Multifunctional Worker is the main point of contact, whether in person, via e-mail or telephone.  Applicants must project a professional and knowledgeable image when dealing with the public.  Applicants must be able to adapt to changes within the organization and within our industry.

Essential Job Functions

  • Assists customers via phone, email or in person with any service or billing questions.
  • Processes service orders for new services, changes, or disconnects.
  • Service sales either new or upgrades.
  • Inventory
  • Dispatches Technicians
  • Trouble ticketing
  • Purchasing
  • Projects friendly, knowledgeable, and professional image to public
  • Comply with all rules and regulations
  • Attends community events or company events as directed
  • Performs all other related duties as assigned by Management.

 

Required Knowledge, Skills and Abilities

  • Knowledge of basic computer skills including Excel and Word.
  • Creative marketing skills.
  • Ability to adapt to changes in organization and our industry.
  • Ability to learn new skills quickly.
  • Ability to pay close attention to detail.
  • MUST be a Multi-tasker.
  • Ability to effectively function as a team player.
  • Highly motivated and a self-starter.

 

Education and Experience:
High school diploma or higher plus 3 to 5 years of customer service experience.

Benefits:
Excellent Health/Vision/Dental plan
401k with company contributions
Pension Plan

Email resume and salary history to: career@ktis.com

Job Location: Auxvasse, MO