Kingdom Telephone Company is seeking a highly motivated and energetic individual focused on quality customer service to join our team to fill the position of Multifunctional Worker.
A Multifunctional Worker is the main point of contact, whether in person, via e-mail or telephone. Applicants must project a professional and knowledgeable image when dealing with the public. Applicants must be able to adapt to changes within the organization and within our industry.
Essential Job Functions
- Assists customers via phone, email or in person with any service or billing questions.
- Processes service orders for new services, changes, or disconnects.
- Service sales either new or upgrades.
- Dispatches Technicians
- Trouble ticketing
- Projects friendly, knowledgeable, and professional image to public
- Comply with all rules and regulations
- Attends community events or company events as directed
- Performs all other related duties as assigned by Management.