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Multifunctional Worker

Kingdom Telephone Company is seeking a highly motivated and energetic individual focused on quality customer service to join our team to fill the position of Multifunctional Worker.

General Summary
A Multifunctional Worker is the main point of contact, whether in person, via e-mail or telephone.  Applicants must project a professional and knowledgeable image when dealing with the public.  Applicants must be able to adapt to changes within the organization and within our industry.

Essential Job Functions

• Assists customers via phone, email or in person with any service or billing questions.
• Processes service orders for new services, changes, or disconnects.
• Service sales either new or upgrades.
• Inventory
• Dispatches Technicians
• Trouble ticketing
• Purchasing
• Projects friendly, knowledgeable, and professional image to public
• Comply with all rules and regulations
• Attends community events or company events as directed
• Performs all other related duties as assigned by Management.

Required Knowledge, Skills and Abilities

• Knowledge of basic computer skills including Excel and Word.
• Creative marketing skills.
• Ability to adapt to changes in organization and our industry.
• Ability to learn new skills quickly.
• Ability to pay close attention to detail.
• MUST be a Multi-tasker.
• Ability to effectively function as a team player.
• Highly motivated and a self-starter.

Education and Experience:
High school diploma or higher plus 3 to 5 years of customer service experience.

Benefits:
Excellent Health/Vision/Dental plan
401k with company contributions
Pension Plan

Email resume and salary history to: career@ktis.com

Job Location: Auxvasse, MO